Carella Jewellers - Orders, Policy & Postage
Custom Orders
Quotes- will be completed in 1-2 weeks.

Wait Times - Custom Order wait time is dependent on how many other Customers' Orders are in front of yours and how complex your piece is to make. Usually 10 weeks.
If you require your Order by a certain time, please ensure the 60% deposit is paid promptly.

Deposits - On Custom Work a Deposit required to start the Make, approximately 60% of the Quoted price. Work will not commence until payment is received. This is used to purchase materials.

Final Payment - Can be made by Cash or
Pre Arranged Direct Deposit / Credit Card via Paypal - Payment must be made in full and have cleared before the item is delivered.

Cancellations - If the custom order is cancelled after the materials have already been purchased/work has already started on order - a portion of the deposit will be kept to cover loss of Labour and Materials. Each order will be different & Customer will be notified on quote of how much this will be. This also applies to Jewellery Ordered in from a Supplier especially for a Customer.
Progress Pictures - Each Custom Order will have a minimum of 5 progress pictures taken of their order during the manufacturing process.

Payment Methods - Cash, Direct Deposit or Credit Card via PayPal.

Differences between pricing of Handmade Vs Cast Jewellery
The jewellery we make is not hollowed out to make it weigh less, like you may find in the big jewellery chains. 99% of retail jewellery is cast & mass manufactured, unless specified otherwise - assume it is. Some jewellery is thin, poorly cast and hollowed out, before you purchase a "bargain" have a look underneath it, as the more hollowed out & thin it is the easier it will wear/damage & the sooner it will need to be repaired.
Opposed to a solid handmade piece which can last a lifetime

Returns Policy & Warranty
PLEASE NOTE  it is a Condition of Manufacture that Custom Made to order pieces cannot be returned because of client’s change of mind or intended recipient doesn’t like the custom made piece. Alterations or Remake is available at additional cost. By paying the deposit you are agreeing that you have read and understood this.

If you are unhappy with your order for any reason please contact us within 5 working days of delivery. We will do our best to resolve the problem quickly.
Refunds and exchanges are considered on a case-by-case basis. As per ACCC Guildelines.

If goods are faulty they will be replaced/repaired.

Warranty is not applicable if customer has requested we use old/scrap gold remelted, because we can not guarantee there is no foreign particles in the melt that will affect the jewellery later on ( it is not uncommon for remelted jewellery to crack years later - for no obvious reason). Because of this we prefer to use new metal on our makes. All customers will be notified of this when they request to use old gold in the new make.
Payment must be made in full and have cleared before the item is dispatched. We use Express Post Satchel 500g with signature on delivery and tracking $14.30 a parcel. We will email you with the tracking number. We have business postal insurance.
If you have any questions that you would like answered prior to purchasing a product please give me a call or email.