Carella Jewellers - Orders, Policy & Postage
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Contact Us
Carolyn would welcome the opportunity to earn your
trust and deliver you the best service possible
Location: Rockhampton 4700, Qld, Australia
Contact: Carolyn Stevenson
Phone: 0407554160
Email: carella.jewellers@hotmail.com.au   
You will receive a reply within 48 hours
(if you do not receive a reply - your email was not received)
Business Hours
9am - 4pm Weekdays
10am - 1pm Saturday
Closed Sunday and Public Holidays
Appointments can be made outside of these hours upon request.

 
Custom Orders
For any further questions give Carolyn a call. She will do her best to accommodate you in the time frame you need your piece by.

Quote Wait Times - Quotes will be completed in 1 week or less.

Wait Times - Custom Order wait time is dependent on how many other Customers' Orders are in front of yours and how complex your piece is to make. Usually 6-10 weeks.
If you require your Order in a certain time frame please ensure you have paid the 50% deposit promptly.

Deposits - On all Custom Work there is a Deposit required to start the Make, approximately 50% of the Quoted price. Work will not commence until payment is received. This is used to purchase materials for the Design. Payment can be made via Direct Deposit, Cash or Credit Card via Paypal.

Final Payment - Can be made by Cash.
Or Pre Arranged Direct Deposit / Credit Card via Paypal - 3 days prior to delivery.

 
Cancellations - If the custom order is cancelled after the materials have already been purchased or Carolyn has already started to make the order - a portion of the deposit will be kept to cover loss of Labour and Materials. Each order will be different & Customer will be notified on quote of how much this will be. This also applies to Jewellery Ordered in from a Supplier especially for a Customer.
 
Returns Policy & Warranty
If you are unhappy with your order for any reason please contact us within 5 working days of receiving your package. We will do our best to resolve the problem quickly.
Refunds and exchanges are considered on a case-by-case basis.
If goods are faulty they will be replaced/repaired.
As per ACCC Guildelines.
Warranty is not applicable if customer has requested we use old/scrap gold remelted, because we can not guarantee there is no foreign particles in the melt that will affect the jewellery later on ( it is not uncommon for remelted jewellery to crack years later - for no obvious reason). Because of this we prefer to use new metal on our makes. All customers will be notified of this when they request to use old gold in the new make.
 
Boxing
General Rings will come in Gift Box with ribbon on top. Bangles will come in black square Gift Box. Pendants will come in Gift Box. Engagement Rings come in a Glossy Wood Box.
 
 
Postage
We will confirm the purchase & mailing address before we post the goods. Payment must be made in full and have cleared before the item is shipped. If you are having any issues with PayPal, please do not hesitate to contact us and we will assist you in anyway that we can. We use Express Post Satchel 500g with signature on delivery and tracking. We will email you with the tracking number. We have business postal insurance.

 
Questions
If you have any questions that you would like answered prior to purchasing a product please give me a call or email.